The questions that come up first.
A working list, updated as new questions arrive. If yours is not here, ask us directly — we generally come back the same day.
About the model
It is the practice of operating, patching, and engineering enterprise software outside of the original vendor's support program — most often on stable, mature platforms whose lifecycle costs no longer match the business value they deliver. It is not a workaround. It is a credible alternative with its own set of trade-offs to evaluate.
When the platform is doing its job, the upgrade path is expensive or disruptive, and the vendor's roadmap no longer represents net business value to your organization. We always recommend a paid assessment before deciding — and we will tell you in writing if the right answer is to stay where you are.
We engineer custom fixes against published vulnerabilities and apply compensating controls where the engineering effort would be disproportionate. Patch SLAs are documented per estate, calibrated to your risk profile, and tested as part of the standing service.
How we engage
A fixed-fee assessment, followed by an onboarding and parallel-run period with your incumbent. By the end of the engagement window, you have a named principal engineer, a documented runbook estate, and the first quarterly architecture review on the calendar.
Often, yes. Many of our clients retain a separate application MSP while we sit at the platform layer. We define the seam in a written responsibility matrix during onboarding and revisit it at every architecture review.
Yes. Many engagements begin with a single application — typically a replication estate or a single AIX cluster — and expand once you have lived with the operating model and decided whether it fits the rest of your stack.
Commercials
Flat fee per managed environment, billed monthly, volume-independent. The price does not increase if your incident rate rises. Renewal terms are short, with no exit fees and a contractually defined handover process.
Reductions in annual support spend typically fall in a 30-60% range, depending on platform mix, license posture, and renewal timing. Your specific trajectory is modeled during the assessment — we do not lead with industry averages, because they rarely match the estate in front of you.
No. We do not resell software, take referral fees, or operate a partner team paid on closed deals. Independence is structural, not a posture — and it is what makes the advice we deliver worth listening to.
Security & compliance
Customer data stays inside the customer environment. Our engineers connect through a brokered, recorded jump infrastructure with strong-factor authentication. We hold operational metadata only — incident records, asset inventories, and runbook artifacts.
Our standing controls align to widely-recognized frameworks (ISMS-style information security, business continuity, and operational resilience). We extend coverage to industry-specific regimes — payments, clinical, energy critical infrastructure — on a per-engagement basis, and produce evidence to the standard your auditors expect.
Yes. We maintain a small bench of cleared engineers for public-sector and regulated engagements, with the appropriate national-scheme clearances in the regions we operate. The specifics are scoped during procurement.
Ready to model what independent support looks like for your estate?
Fixed-fee two-week assessment. We deliver a renewal-trajectory model, risk grading, and a written recommendation — yours to keep, no obligation.