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§ 02 — Services / IBM Power, AIX & IBM i

A serious independent home for IBM Power workloads.

We treat IBM Power as a first-class platform — because it is one. POWER9, POWER10, AIX, IBM i, PowerVM, and the surrounding stack are still where a great deal of the world's regulated work runs, and we staff our practice accordingly.

A. COVERAGE

What we cover, end to end.

Operating systems
  • AIX 7.1, 7.2, 7.3
  • IBM i 7.3, 7.4, 7.5
  • RHEL and SLES on Power
Hardware
  • POWER8, POWER9, POWER10
  • Frame, drawer, IO subsystem
  • HMC and FSP firmware
Virtualization
  • PowerVM, VIOS, NPIV
  • LPAR design and dynamic LPAR
  • Capacity on Demand
Resilience
  • PowerHA SystemMirror
  • Cross-site replication
  • Live Partition Mobility
Storage and network
  • Fibre Channel, NPIV, SVC
  • Etherchannel, SR-IOV
  • SAN zoning and MPIO
Security and audit
  • AIX hardening to STIG
  • RBAC and Trusted Execution
  • SOX, PCI, and ISMS evidence
FIG. ARCHITECTURE

A typical Power estate, on a single page.

Two frames, three operating systems, one operations discipline. The numbers are illustrative — your estate, your topology, your runbooks.

FIG. 01 — POWER ESTATE ILLUSTRATIVE
HMC · HARDWARE MANAGEMENT · DUAL HA FRAME A · PRIMARY · POWER10 LPAR · AIX 7.3 LPAR · IBM i 7.5 LPAR · RHEL 9 POWERVM · VIOS · NPIV DLPAR · CAPACITY ON DEMAND FRAME B · DR · POWER10 LPAR · AIX 7.3 LPAR · IBM i 7.5 LPAR · RHEL 9 POWERVM · VIOS · NPIV LIVE PARTITION MOBILITY PowerHA STORAGE TIER SAN · 32G FC · MPIO · cross-site replication ● MONITORS · ALERTS · CHANGE WINDOWS
B. SERVICE LEVELS

Plain SLAs. Targets we hold ourselves to.

Our service levels target response, status, and restoration — not ticket counts. The numbers below are illustrative for a standard managed estate; we calibrate them to your specific workload profile during onboarding.

Severity Response Status update Target restoration
Sev 1 — production down 15 min 1 hr 4 hr
Sev 2 — degraded service 30 min 2 hr 8 hr
Sev 3 — limited impact 2 hr next business day 5 days
Sev 4 — request / advisory next business day — 10 days
C. THE TEAM

A bench of senior platform engineers.

Every account is fronted by a named principal engineer, with deep platform tenure and full operational authority. No tier-one queue, no script-readers — the person who answers the call is the one who owns the resolution.

IBM i practice lead portrait
Practice Lead — IBM i SR.
Principal · IBM i and PowerHA
AIX practice lead portrait
Practice Lead — AIX SR.
Principal · AIX and PowerVM
Resilience practice lead portrait
Practice Lead — Resilience SR.
Lead · HA/DR and replication
§ 06 — Begin

Ready to model what independent support looks like for your estate?

Fixed-fee two-week assessment. We deliver a renewal-trajectory model, risk grading, and a written recommendation — yours to keep, no obligation.

Request an assessment Or browse the service catalog